01 June 2021, William Bird and Thandi Smith

The Real411 platform has been receiving complaints related to disinformation, hate speech, incitement to violence and harassment of journalists since March 2020. Over the past week or two, we have received a number of questions about how Real411 works, what happens once a complaint has been assessed and how credible the system is. We thought it would be a good opportunity to address some of the key questions below.

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