13 July 2020, Daily Maverick, William Bird and Thandi Smith

The Real411 platform accepts complaints related to a variety of digital offences, including hate speech, incitement, harassment of journalists, and disinformation. The platform has been fully operational since 22 March, 2020, and since then, we have seen some dangerous disinformation circulating across our social media platforms. Complaints have been submitted to the platform, and action has been taken, often resulting in counternarratives being issues, or content being taken down. From the 22 March-5 July, 524 complaints have been received, 515 of which have been assessed and resolved.

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