Media Complaint/Compliment Guide
Media Complaint Guide
This guide has been put together to help you complain to/about media (print, broadcast and advertising) in a way that your concerns are addressed. It will show you:
- Who to complain to
- How to complain to get action
And even provide an online form to complain through.
|ADVERTISING||BROADCAST MEDIA (RADIO & TELEVISION)||PRINT MEDIA|
|WHAT FORM OF MEDIA DO YOU WANT TO COMPLAIN ABOUT?||Advertisements are media expressions, intended to promote the sale of products or services. These may be televised commercials, newspaper advertisements and advertorials.||Content and programming that is not advertising, e.g news, entertainment, information services, social & religious programmes produced or purchased for distribution by the media.||Complaints can be sent to the Press Council of South Africa or a letter to the editor of the publication.|
|WHO DO YOU WANT TO COMPLAIN ABOUT/TO?||Complaints can be sent to the Advertising Standards Authority of South Africa (ASA)||An SABC station/channel
Good Hope FM;
Radio Sonder Grense;
SABC AfricaCall the SABC switchboard – they will forward the complaint to the relevant person (011 714-9797)
etv – call the customer care line 083 1222
|The paper itself
Details of complaints procedures can be found inside most newspapers. Some newspapers have ombudsmen, which would be the person to contact. Others don’t and you’ll have to complain to the editor.
|ACTION TO TAKE||
If actions suggested above did not result in a satisfactory solution to the complaint, send a complaint to the BCCSA
If actions suggested above did not result in a satisfactory solution to the complaint, send a complaint to the Press Council
|Tips for complaining :
Media Compliment Guide
Sure, you can vote with your feet, but that doesn’t brighten someone’s day. Let your favourite journalist know how much you appreciate her. Send a compliment, either directly or through the regulatory body.
|WHAT FORM OF MEDIA DO YOU WANT TO COMPLIMENT?||ADVERTISING||BROADCAST MEDIA (RADIO & TELEVISION)||PRINT MEDIA|
|ACTION TO TAKE||Compliments can be sent to the Advertising Standards Authority of South Africa (ASA)http://www.asasa.org.za||Compliments can be sent directly to the station/ channel or the editor for news as well as the Broadcast Complaints Commission of South Africa. Click here to compliment BCCSA||A letter to the editor is often the best way to compliment the publication but you should also send a copy to the Press Council. Click here to compliment Press Council|