Media Complaint Guide
This guide has been put together to help you complain to/about media (print, broadcast and advertising) in a way that your concerns are addressed. It will show you:
• Who to complain to
• How to complain to get action
And even provide an online form to complain through.
| Advertising | Broadcast media (radio & television) | Print media | ||||
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| What form of media do you want to complain about? | Advertisements are media expressions, intended to promote the sale of products or services. These may be televised commercials, newspaper advertisements and advertorials. |
Content and programming that is not advertising, e.g news, entertainment, information services, social & religious programmes produced or purchased for distribution by the media. |
Complaints can be sent to the Press Council of South Africa or a letter to the editor of the publication. |
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| Who do you want to complain about/to? | Complaints can be sent to the Advertising Standards Authority of South Africa (ASA) |
An SABC station/channel Call the SABC switchboard - they will forward the complaint to the relevant person (011 714-9797) |
Another station/channel |
The paper itself Details of complaints procedures can be found inside most newspapers. Some newspapers have ombudsmen, which would be the person to contact. Others don't and you'll have to complain to the editor. |
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| Action to take | Click here to send a complaint to the Advertising Standards Authority |
If actions suggested above did not result in a satisfactory solution to the complaint, send a complaint to the BCCSA |
If actions suggested above did not result in a satisfactory solution to the complaint, send a complaint to the Press Council |
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Tips for complaining :
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