Media Complaint Guide

This guide has been put together to help you complain to/about media (print, broadcast and advertising) in a way that your concerns are addressed. It will show you:
• Who to complain to
• How to complain to get action
And even provide an online form to complain through.

  Advertising Broadcast media (radio & television) Print media
What form of media do you want to complain about?

Advertisements are media expressions, intended to promote the sale of products or services. These may be televised commercials, newspaper advertisements and advertorials.

Content and programming that is not advertising, e.g news, entertainment, information services, social & religious programmes produced or purchased for distribution by the media.

Complaints can be sent to the Press Council of South Africa or a letter to the editor of the publication.

Who do you want to complain about/to?

Complaints can be sent to the Advertising Standards Authority of South Africa (ASA)

An SABC station/channel
5FM;
CKI FM;
Good Hope FM;
Ikwekwezi FM;
Lesedi FM;
Ligwalagwala;
Lotus FM;
Metro FM;
Motsweding;
Munghana Lonene;
Phalaphala FM;
Radio 2000;
Radio Sonder Grense;
SAfm;
Thobela FM;
Tru FM
Ukhozi FM;
Umhlobo Wenene;
X-K FM.
SABC1
SABC2
SABC3
SABC Africa

Call the SABC switchboard - they will forward the complaint to the relevant person (011 714-9797)

Another station/channel
etv - call the customer care line 083 1222

The paper itself

Details of complaints procedures can be found inside most newspapers. Some newspapers have ombudsmen, which would be the person to contact. Others don't and you'll have to complain to the editor.

Action to take

Click here to send a complaint to the Advertising Standards Authority

If actions suggested above did not result in a satisfactory solution to the complaint, send a complaint to the BCCSA

If actions suggested above did not result in a satisfactory solution to the complaint, send a complaint to the Press Council

 

Tips for complaining :

  • Try to speak with the relevant person directly;

  • Get the name of the person you are speaking with (including the switchboard operator);

  • Find out what will happen from when you make the complaint (ask for the process and action to be taken);

  • Ask if you will be contacted, and by what date; and,

  • Keep a record of all information, particularly the date and people you spoke with, and of the wording of your complaint.